Who Are We Looking For

• Proven experience 06-1 year in customer support or technical support roles, preferably with a focus on Odoo ERP or similar ERP systems.
• Strong understanding of Odoo modules such as CRM, Sales, Inventory, Accounting, etc.
•   Ability to troubleshoot and resolve technical issues independently and collaboratively.
•   Excellent communication skills (verbal and written) with a customer-centric approach.
•   Proficiency in using CRM software and support tools.
• Odoo certification(s) is a plus.
•   Bachelor’s degree in Computer Science, Information Technology, Business Administration,

or relevant field is preferred.

What You Will Be Doing

• Provide first-line support to clients via phone, email, chat, and remote sessions.
• Diagnose and troubleshoot technical issues related to Odoo modules, configurations, and integrations.
• Guide clients through the implementation and setup of Odoo modules.
•   Collaborate closely with our development and implementation teams to escalate and resolve complex issues.
• Document support cases, solutions provided, and follow-up actions in our CRM system.
•  Proactively identify opportunities to optimize clients' use of Odoo through training and best practices advice.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Use the Helpdesk or Support modules in Odoo to handle Pre-sales and post-sales inquiries and support

requests. Customers can submit inquiries through various channels, and support agents can manage and resolve them efficiently.

Perks Benefits You'll Get

• Competitive salary
• Health insurance
• Flexible work hours
• Employee wellness programs
• Fun and collaborative work environment